Privacy Policy – ILMA Digital Academy

Last Updated: September 28, 2025

1. Introduction

ILMA Digital Academy (“IDA”, “we”, “us”, “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, enroll in our 8-Week Digital Marketing Career Accelerator program, or use our services.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We collect information you voluntarily provide:

  • Contact Details: Name, email address, phone number, mailing address
  • Professional Information: Current job, company, experience level, career goals
  • Educational Background: Academic qualifications, previous training
  • Payment Information: Billing details, payment method (processed securely by third parties)
  • Identity Verification: Government ID for certification purposes

Course-Related Information

  • Academic Performance: Assignment scores, project submissions, attendance records
  • Learning Analytics: Course progress, time spent on materials, engagement metrics
  • Communication Records: Messages, forum posts, support interactions
  • Assessment Data: Quiz results, project work, peer feedback

Automatically Collected Information

  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent, click patterns, referral sources
  • Cookies: Session management, preferences, analytics data
  • Location Data: General geographic location based on IP address

Information from Third Parties

  • Social Media: Profile information if you connect social accounts
  • Employers: Contact information if your company sponsors your enrollment
  • Payment Processors: Transaction confirmation and fraud prevention data
  • Analytics Providers: Website usage statistics and optimization data

3. How We Use Your Information

Course Administration

  • Process enrollments and manage student accounts
  • Deliver course content and learning materials
  • Track progress and provide personalized learning experiences
  • Conduct assessments and issue certifications
  • Facilitate live projects and mentor interactions

Communication

  • Send course updates, schedules, and important announcements
  • Provide technical support and respond to inquiries
  • Share relevant industry news and educational content
  • Notify about program changes or new offerings

Placement Support

  • Connect students with potential employers
  • Share relevant job opportunities and internships
  • Provide career counseling and interview preparation
  • Maintain alumni network for professional development

Service Improvement

  • Analyze usage patterns to enhance course content
  • Optimize website performance and user experience
  • Develop new programs based on student feedback
  • Conduct research on educational effectiveness

Legal Compliance

  • Meet regulatory requirements for educational institutions
  • Comply with tax and financial reporting obligations
  • Respond to legal requests and court orders
  • Protect against fraud and ensure platform security

4. Information Sharing

With Your Consent

  • Sharing contact information with hiring partners for placement opportunities
  • Including testimonials and success stories in marketing materials
  • Connecting you with alumni or industry professionals for networking

Service Providers

We share information with trusted third parties who help us deliver services:

  • Learning Management System: Course delivery and progress tracking
  • Payment Processors: Secure handling of financial transactions
  • Communication Tools: Email marketing and video conferencing platforms
  • Analytics Services: Website performance and user behavior analysis
  • Cloud Storage: Secure hosting of course materials and student data

Hiring Partners

With your explicit consent:

  • Basic profile information for job matching
  • Academic performance and project portfolios
  • Skills assessments and certification status
  • Career preferences and availability

Legal Requirements

  • Compliance with Indian data protection laws
  • Response to government requests or court orders
  • Protection of our rights and safety of users
  • Prevention of fraud or illegal activities

Business Transfers

In case of merger, acquisition, or sale of assets, student information may be transferred to the new entity with continued privacy protection.

5. Data Protection and Security

Security Measures

  • Encryption: SSL/TLS for data transmission, AES-256 for data storage
  • Access Controls: Multi-factor authentication and role-based permissions
  • Regular Audits: Security assessments and vulnerability testing
  • Staff Training: Privacy and security awareness for all employees
  • Incident Response: Procedures for handling potential data breaches

Data Retention

  • Active Students: Throughout program duration plus 2 years
  • Graduates: 5 years for placement support and alumni services
  • Payment Records: 7 years for tax and legal compliance
  • Marketing Communications: Until you opt out or request deletion

International Transfers

Student data is primarily stored in India. If transferred internationally for service provision:

  • Adequate protection measures will be implemented
  • Transfers limited to countries with appropriate data protection laws
  • Contractual safeguards with international service providers

6. Your Rights and Choices

Access and Correction

  • View and update your personal information through your student portal
  • Request copies of all data we hold about you
  • Correct inaccurate or incomplete information
  • Update communication preferences

Data Portability

  • Download your course materials and certificates
  • Transfer academic records to other institutions
  • Export personal data in commonly used formats

Deletion Rights

  • Request deletion of personal information (subject to legal requirements)
  • Close your account and remove associated data
  • Opt out of marketing communications while retaining academic records

Marketing Preferences

  • Unsubscribe from promotional emails and notifications
  • Adjust communication frequency and content types
  • Opt out of sharing with hiring partners

Grievance Process

If you have privacy concerns:

  1. Contact our Data Protection Officer directly
  2. We’ll acknowledge your complaint within 48 hours
  3. Investigation and response within 15 business days
  4. Escalation to appropriate authorities if needed

7. Cookies and Tracking

Types of Cookies

  • Essential: Required for website functionality and security
  • Analytics: Understanding user behavior and improving services
  • Marketing: Personalized content and relevant advertisements
  • Preferences: Remembering your settings and choices

Managing Cookies

  • Browser settings to block or delete cookies
  • Opt-out links for analytics and marketing cookies
  • Some functionality may be limited without essential cookies

Third-Party Tracking

  • Google Analytics for website usage insights
  • Social media pixels for marketing effectiveness
  • Advertising networks for relevant ad targeting

8. Children’s Privacy

We do not knowingly collect information from children under 18. If we discover such information:

  • Immediate deletion of the child’s data
  • Notification to parents or guardians
  • Implementation of additional safeguards

9. Updates to Privacy Policy

Notification Process

  • Email notification to active students about significant changes
  • Website banner for 30 days highlighting policy updates
  • Annual review and update of privacy practices

Continued Use

Continued use of our services after policy updates constitutes acceptance of changes.

10. Contact Information

Data Protection Officer

Name: [Data Protection Officer Name]
Email: privacy@ilmadigitalacademy.com
Phone: +91 89715 03310
Address: Ground Floor, 8th Main, 15th Cross, Sector 6, HSR Layout, Bangalore – 560102

Business Hours

Monday – Friday: 10:00 AM – 6:00 PM IST
Response time: Within 48 hours for privacy inquiries

Regulatory Authority

For unresolved privacy concerns, you may contact:
Data Protection Authority of India
Ministry of Electronics and Information Technology

11. Specific Provisions for Different Jurisdictions

For Students in European Union

If you’re located in the EU, you have additional rights under GDPR:

  • Right to object to processing for marketing purposes
  • Right to restrict processing in certain circumstances
  • Right to lodge complaints with EU supervisory authorities

For Students in California (if applicable)

Under CCPA, California residents have rights to:

  • Know what personal information is collected and how it’s used
  • Delete personal information subject to certain exceptions
  • Opt out of sale of personal information (we don’t sell personal data)

This Privacy Policy is designed to comply with Indian data protection laws and international best practices. We regularly review and update our privacy practices to ensure continued protection of your personal information.